Customer Relationship Management

CRM / Sales Force Automation

MIG & Co. offers the most advanced Customer Relationship Management (CRM) system to our clients through Microsoft CRM. Whether as a stand-alone application or fully integrated into the back-office accounting, warehousing, and distribution systems, Microsoft CRM can make a significant impact on the bottom line. With one of the fastest Returns on Investment (ROI), CRM will make a sales team, customer service team, marketing team and/or call center work like a well oiled machine.

Microsoft CRM integrates with Microsoft Office, Microsoft Dynamics Business Solutions for Financial Management, and other business systems to give employees a complete view of customer information. The ease of integration with Microsoft Office is of particular value—enabling staff to access Microsoft CRM information from Microsoft Office Outlook and work online or offline with access to sales functionality.

Sales

Get your sales force quickly up to speed with the advanced but easy-to-use features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales.

Customer Service

Transform your customer service into a strategic asset with Microsoft Dynamics CRM customer service solutions. With a 360-degree view of the customer, your agents can resolve issues quickly and reduce handling times with advanced customer service software. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered across all touchpoints.

Marketing

Get a CRM marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touchpoint into a marketing opportunity and harness the undiscovered potential within your customer base. With marketing management and automation software from Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing campaigns. MIG has the necessary implementation experience to make CRM work for you and your company, getting up and running in no time. Paying particular attention to workflow and business process mapping, the MIG consultants will set up your new CRM system, integrate the system with other off-the-shelf or proprietary in-house applications, and train your users to fully utilize the system and gain access to real-time business-critical data. Build customer loyalty to drive repeat business. Used by leading companies worldwide, business solutions from Microsoft Dynamics CRM are:

Flexible, with options for deployment, purchase, and access.
Familiar and easy to use because it works like other Microsoft products.
Designed to fit your business through extensive customization and partner offerings.

Case Studies