Today’s customers demand the ability to shop online using their desktop or mobile devices. Not only do they want to place orders quickly and easily but they want access to order status and shipping information in real time.
One of the major issues you will encounter when implementing an ecommerce solution is the synchronization of inventory and order information between the e-commerce platform and your Microsoft Dynamics GP system. Data needs to be readily available to accommodate online shoppers.
Without integration between your e-commerce platform and Great Plains, you will have to manually enter inventory quantities and order information into your e-commerce system. After the order is placed, inventory will need to be manually adjusted and order information created in Dynamics GP to keep the two systems in sync.
Manual entry is not only labor intensive which increases costs, but it has the potential to introduce human error when transferring the data. Incorrect inventory quantities and unreliable order information lead to customer frustration with the e-commerce experience.
E-commerce Integration with Great Plains will increase efficiency and streamline the entire shopping process, allowing for data to flow seamlessly between the two systems eliminating errors and ensuring a pleasant shopper experience.
One of the best options for e-commerce integration with Dynamics GP is to use eConnect, a collection of interfaces, tools, and components that allow applications, such as e-commerce platforms to exchange data with Microsoft Dynamics GP. Econnect will give you access to the back office information in Dynamics GP, and you’ll be able to automatically share data between your e-commerce platform and Dynamics GP.
Any changes made to inventory or sales data in Great Plains will automatically be available to the front end e-commerce platform. When items have shipped, and the records in Dynamics GP have been updated, eConnect will export the information back out to the e-commerce platform, ensuring that the order status is updated and made available to the buyer. The basic components of eConnect are illustrated below:
Give your business a competitive advantage by integrating your e-commerce installation with Microsoft Dynamics GP and eConnect.
